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Contact Us

RB Customer Service Centre’s Call line is currently receiving a large influx of calls and emails resulting to delayed responses from the team.

We advise that guests who purchased tickets via travel agents to contact their respective travel agents directly and for urgent matters, you may visit our Customer Service Centre at RB Plaza in Bandar Seri Begawan.

We apologise for any inconveniences caused and we appreciate your patience and understanding.

Need to get in contact with us?

Details: GSA – Passenger (Dubai)
Address: ITVAR GSA TRAVEL LLC

No. 402, B Block
Centurion Star Tower
Port Saeed, Deira
Dubai, United Arab Emirates
Business Hours:
Monday to Thursday: 0800hrs – 1800hrs
Friday: 0800hrs – 1230hrs and 1400hrs – 1800hrs
Saturday: 0900hrs – 1700hrs
Telephone:
+ 971 4 3344884 (Customer Service)
+ 971 4 3344686 (Sales)
Fax:
(971) 04 368 8778
Email:
Cargo – Dubai
Address:
Globe Air Cargo FZE
West Wing 6, ‘B’ Block, 1st Floor
Dubai Airport Free Zone,
P.O.Box 54826
Dubai, U.A.E.
Telephone:
+00971-46091909
Email:
[email protected] 

Head Office
Address: Royal Brunei Airlines Sdn Bhd
PO Box 737
Bandar Seri Begawan BS 8671
Brunei Darussalam
Telephone: +673 2212222
Fax: +673 2240500

Send your enquiry to us with our online form

If you would like to send feedback or an enquiry you can do so via our online form. Queries will be sent to the specific department to help you directly.