Travel smart and experience better comfort in the clouds with a pre-purchased baggage allowance. Pre-purchasing is available online up to 24 hours before departure and up to four (4) hours before departure at Royal Brunei’s Ticketing Offices.
If you would like to calculate the costs for your excess baggage or view regulations for special items, please visit Specials Items under Essential Travel Information in Information. If you have any special needs regarding your baggage, please call us at +673 2212222.
For more information on rates, you may view our Pre-Purchased Extra Baggage Allowance.
Frequently Asked Questions (FAQs):
Who can pre-purchase extra baggage allowance?
If you think your baggage will exceed the checked baggage allowance, you can pre-purchase extra baggage allowance.
Are the rates lower when compared to at the airport?
Yes, the rates are lower if you purchase in advance.
How can I purchase extra baggage allowance?
You can purchase extra baggage allowance up to 24 hours before departure through Manage my Booking.
How are pre-purchased extra baggage allowance charged?
You can refer to the charges on the table below.
I paid for pre-purchased extra baggage allowance. Can I get a refund or transfer the baggage allowance if I cancel or make changes to my booking?
- If you have made a date change to your booking, your pre-purchased extra baggage allowance will be transferred to the new date.
- If you have cancelled your flight booking and requested for a refund, the pre-purchased extra baggage allowance will be refunded together.
- Refund of pre-purchased extra baggage allowance only is not allowed.
If my pre-purchased extra baggage allowance was not used, can I get a refund?
Yes, you can. Provided the entire journey is cancelled. Please contact your local Royal Brunei Office to cancel your booking and request refund.
Can I top-up my pre-purchased extra baggage allowance?
Yes, you can. Please contact your local Royal Brunei Office to make the changes.
Will pre-purchased extra baggage allowance be available on all flights?
Yes, it is available on all Royal Brunei operated flights. For codeshare or interline flights, please contact your local Royal Brunei office for bookings.