As a world-class airline, we understand what safety and comfort means to you. Browse through the regulations and guidelines listed below to stay informed on the essentials of your next travel and ensure a hassle-free experience.
Conditions of Contract
The Conditions of Contract upon which your ticket is issued may be found on the back of the ticket. Unless explicitly stated otherwise, these conditions include our General Conditions of Carriage of Passengers and Baggage.
Reservations and Payment
Booked flights must be paid for within the time stipulated by the issuing Royal Brunei Airlines office or travel agent. Failure to do so will result in booking cancellation.
IATA Travel Centre
A personalised Passport, Visa, and Health requirements based on your personal details and itinerary can be found on this website. Details on customs import and export regulations relating to items such as pets, airport departure taxes, and currency import and export restrictions can also be found on the site.
Group Fares
Special fares are available for passengers travelling as a group on certain routes. For details on our group rates, please consult your preferred travel agent or local Royal Brunei Airlines Office. Information on Special Deals may also be found on this page.
Through Bookings
Through bookings to any destination on applicable carriers can be made via any Royal Brunei Airlines Office. Through bookings include connecting flights as well as non-connecting flights that are booked as part of a single journey.
Holiday Packages
Royal Brunei Holidays is a subsidiary of Royal Brunei Airlines that offers various tour packages in Brunei. Brunei accommodation at affordable hotels, meals and transfers to and from the airport are available. The Brunei Darussalam Stopover is a competitively priced special package that offers accommodation and excellent sightseeing tours white you are in Brunei. City Delight Tours and Royal Brunei Night Tours are also available while you transit in Brunei. Please indicate your preference when you make your ticket reservations. Visit this page for more information.
Cancellations and Refunds
Refunds may be subject to applicable cancellation fee. Contact your nearest Royal Brunei Airlines office to find out the amount applicable to your fare type. Please note that Royal Brunei Airlines reserves the right to issue a refund to the person who originally purchased the ticket, and to refuse refund applications made later than 30 days after the ticket expiry date.
Check-In Times
The following are the complete list of check-in times at the airports in which Royal Brunei Airlines operates.
|
City
|
Airport
|
Counter opens | Counter closes |
| (prior to departure time) | |||
| Kota Kinabalu | BKI | 2 hrs | 45 mins |
| Bangkok | BKK | 3 hrs | 45 mins |
| Bandar Seri Begawan | BWN | 3 hrs | 45 mins |
| Jakarta | CGK | 3 hrs | 45 mins |
| Dubai | DXB | 3 hrs | 60 mins |
| Hong Kong | HKG | 3 hrs | 45 mins |
| Jeddah | JED | 4 hrs | 60 mins, or 120 mins for Hajj passengers |
| Kuala Lumpur | KUL | 3 hrs | 45 mins |
| London | LHR | 3 hrs | 60 mins |
| Melbourne | MEL | 3 hrs | 45 mins |
| Manila | MNL | 3 hrs | 45 mins |
| Shanghai | PVG | 3 hrs | 50 mins |
| Ho Chi Minh City | SGN | 3 hrs | 45 mins |
| Singapore | SIN | 3 hrs | 45 mins |
| Surabaya | SUB | 2 hrs 15 mins | 45 mins |
To do an online check-in, please visit this page.
Meals and Refreshments
Complimentary meals and/or refreshments are served on all Royal Brunei flights. Salt-free, seafood, oriental, or vegetarian dishes, children’s and babies’ meals, and various medical diets are available upon request no later than 24 hours prior to departure.
Seating
Seating preferences may be pre-purchased via this page. Allocation of seats are subject to availability. Specific seat selection is available at the time of booking for Business Class passengers with no extra charge.
Baggage Allowance and Regulations
For full details on RB’s baggage allowance, please visit this page. For information on restricted items and dangerous goods, please click here. For information on Brunei customs regulations, please visit the other tab.
Smoking Prohibitions
All Royal Brunei Airlines international and regional routes are exclusively non-smoking flights. The use of E-Cigarettes is prohibited on board the aircraft.
Alcohol On Board
Royal Brunei Airlines operates alcohol-free flights to all destinations.
Animal Regulations
Pets and other live animals are not permitted as checked or hand baggage on any flights but can be checked as manifested cargo. For information on the carriage of guide dogs, please visit this page. Please consult your local Royal Brunei Airlines office for further details.
Pregnancy and Infants Regulations
Please visit this page for information regarding pregnant mothers and infants.
Special Assistance
We take extra special care of our passengers requiring Special Assistance. For information regarding special assistance — medical, mobility, or otherwise — please visit this section.
Further Information
For further information regarding any of the above, please call us at +673 2212222 or consult your local Royal Brunei Airlines office. The contact details may be found here.
Australia
| Passport | Required |
| Passport Exemptions | Holders of an “Australian Migration Status ImmiCard” issued by Australia Holders of a “Document for Travel to Australia (DFTTA) issued by Australia |
| Document Validity | Passports and/or passport replacing documents must be valid on arrival |
| Additional Information | Travel documents issued by a recognized authority are accepted, if containing a photo, evidence of being able to re-enter the country of issue or enter a third country. Passengers traveling on domestic sectors of international flights within Australia must hold passports, or passport replacing documents accepted by Australia. |
| Warning | Passport number and nationality must match those stated on the APEC Business Travel Card (ABTC). |
| Visa | Required. See Visa Exemptions. |
| Visa Exemptions | Holders of an Electronic Travel Authority (ETA) traveling as tourists or on business, obtained prior to departure for Australia |
| Additional Information | Australia issues and records visas electronically, including those for visitors, students, temporary business entrants and working holiday makers. The Australian Government does not require a visa holder to have a visa label contained in the passport. The visa is linked to a visa holders passport or Australian Migration Status ImmiCard through its unique identifying number. The existence of an electronic visa enables airlines to verify a visa holder’s status using Australia’s Advance Passenger Processing (APP) system prior to boarding the aircraft. Travellers are responsible to ensure that they have a visa to enter Australia. |
| Warning | Screen prints of visa issue are not acceptable. Valid visas in full or expired travel documents are accepted if accompanied by new travel document. Verification by airlines using Australia’s Advance Passenger Processing (APP) system will require the details of the travel document that contains the visa. |
For further information, please visit the IATA Travel Centre website.
Dubai, United Arab Emirates
| Passport | Required |
| Document Validity | Passports and/or passport replacing documents must be valid for:
|
| Minors | Passport not required for minors registered in their parent/guardian passport, provided it contains photos of the minors and travelling with the passport holder. |
| Visa | Required |
| Visa Issuance | Holders of normal passports issued to nationals of Brunei Darussalam can obtain a visa on arrival for a maximum stay of 30 days. Free of charge. E-visas can be obtained via www.ednrd.ae. |
| Additional Information | Valid visas in expired passports are accepted provided accompanied by new passport Extension of stay possible for additional 30 days, for nationals of Brunei Darussalam, provided extension request is submitted at least two (2) days prior to the expiry date of the visa issued on arrival. |
| Minors | Separate visa not required for minors registered in their parent/guardian passport, provided their name is endorsed in the visa of the parent/guardian. |
| Warning | Visitor not holding return/onward tickets could be refused entry. |
For further information, please visit the IATA Travel Centre website.
Hong Kong
| Passport | Required |
| Passport Exemptions | Holders of temporary or emergency passports |
| Document Validity | Passports and/or passport replacing documents must be valid for at least 6 months from date of arrival |
| Minors | Minors traveling together with nationals of Indonesia working overseas must be able to complete the Indonesian entry procedures on their own, or receive assistance from a third person. Indonesian overseas workers pass through a special entry lane where other passengers are not permitted. |
| Warning | Passport number and nationality must match those stated on the APEC Business Travel Card (ABTC). |
| Visa | Required. See Visa Exemptions. |
| Visa Exemptions | A maximum stay of 30 days (not applicable to holders of Emergency and Temporary passports):
Only if arriving at one of the following airports: Balikpapan (BPN), Bandung (BDO), Batam (BTH), Denpasar-Bali (DPS), Jakarta (Halim Perdana Kusuma (HLP) and Soekarno-Hatta (CGK)), Kupang (KOE), Lombok (LOP), Makassar (UPG), Manado (MDC), Medan Kuala Namu (KNO), Padang (PDG), Pekan Baru (PKU), Semarang (SRG), Surakarta (Solo) (SOC), Surabaya (SUB), Yogyakarta (JOG). |
| Minors | All children, even when included in their parent’s passports, must hold separate visas (where applicable). |
| Additional Information | Nationals of Brunei Darussalam are granted a stay of maximum three (3) months within any six (6) months period. Visitors who are visa exempted are required to hold documents for their next destination.Visitors over 12 years of age are required to hold sufficient funds to cover their stay (at least THB 10,000.- per person or THB 20,000.- per family). Proof of funds includes Letters of Credit, vouchers, MCO’s or well-known credit cards, which are honoured in Thailand. Exempt are: holders of a re-entry visa. |
| Warning | Visas must be used within 90 days after date of issuance |
| Visitors must hold return/onward tickets |
For further information, please visit the IATA Travel Centre website.
Indonesia
| Passport | Required |
| Passport Exemptions | Holders of temporary or emergency passports |
| Document Validity | Passports and/or passport replacing documents must be valid for at least 6 months from date of arrival |
| Minors | Minors traveling together with nationals of Indonesia working overseas must be able to complete the Indonesian entry procedures on their own, or receive assistance from a third person. Indonesian overseas workers pass through a special entry lane where other passengers are not permitted. |
| Warning | Passport number and nationality must match those stated on the APEC Business Travel Card (ABTC). |
| Visa | Required. See Visa Exemptions. |
| Visa Exemptions | A maximum stay of 30 days (not applicable to holders of Emergency and Temporary passports):
Only if arriving at one of the following airports: Balikpapan (BPN), Bandung (BDO), Batam (BTH), Denpasar-Bali (DPS), Jakarta (Halim Perdana Kusuma (HLP) and Soekarno-Hatta (CGK)), Kupang (KOE), Lombok (LOP), Makassar (UPG), Manado (MDC), Medan Kuala Namu (KNO), Padang (PDG), Pekan Baru (PKU), Semarang (SRG), Surakarta (Solo) (SOC), Surabaya (SUB), Yogyakarta (JOG). |
| Minors | All children, even when included in their parent’s passports, must hold separate visas (where applicable). |
| Additional Information | Nationals of Brunei Darussalam are granted a stay of maximum three (3) months within any six (6) months period. Visitors who are visa exempted are required to hold documents for their next destination.Visitors over 12 years of age are required to hold sufficient funds to cover their stay (at least THB 10,000.- per person or THB 20,000.- per family). Proof of funds includes Letters of Credit, vouchers, MCO’s or well-known credit cards, which are honoured in Thailand. Exempt are: holders of a re-entry visa. |
| Warning | Visas must be used within 90 days after date of issuance |
| Visitors must hold return/onward tickets |
For further information, please visit the IATA Travel Centre website.
Malaysia
| Passport | Required |
| Passport Exemptions | Holders of a General Certificate of Identity issued by Brunei Darussalam, if arriving at airports in Labuan, Sabah or Sarawak, which are Bakelalan (BKM), Bario (BBN), Belaga (BLG), Bintulu (BTU), Genting (GTB), Kapit (KPI), Keningau (KGU), Kota Kinabalu (BKI), Kuching (KCH), Kudat (KUD), Labuan (LBU), Lahad Datu (LDU), Lawas (LWY), Limbang (LMN), Long Akah (LKH), Long Banga (LBP), Long Lellang (LGL), Long Pasia (GSA), Long Semadoh (LSM), Long Seridan (ODN), Long Sukang (LSU), Marudi (MUR), Miri (MYY), Mulu (MZV), Mukah (MKM), Pamol (PAY), Ranau (RNU), Sahabat (SXS), Sandakan (SDK), Semporana (SMM), Sepulot (SPE), Simanggang (SGG), Sibu (SBW), Tanjung Manis (TGC), Tomanggong (TMG), Tawau (TWU).
Holders of emergency or temporary passports. |
| Document Validity | Passports and/or passport replacing documents must be valid for at least 6 months from date of arrival. |
| Minors | Minors up to and including 15 years of age may be listed in an accompanying adult’s passport. |
| Warning | Passport number and nationality must match those stated on the APEC Business Travel Card (ABTC) |
| Visa | Required. See Visa Exemptions. |
| Visa Exemptions |
|
| Additional Information | Extensions of stay possible for nationals of Brunei Darussalam.
Visitors are required to hold proof of sufficient funds (at least USD500) to cover their stay. Students attending University or College in Malaysia can obtain their visa once they are in Malay to cover the study period. It is required to hold all documentation confirming placement and those attending private Universities or Colleges must be met by a representative. |
| Warning | Nationals of Brunei Darussalam not holding a return/onward ticket could be requested to purchase one or refused entry. |
For further information, please visit the IATA Travel Centre website.
Philippines
| Passport | Required |
| Passport Exemptions | Holders of temporary or emergency passports |
| Document Validity | Passports and/or passport replacing documents must be valid for at least 6 months from date of arrival |
| Admission and Transit Restrictions |
|
| Warning | Passport number and nationality must match those stated on the APEC Business Travel Card (ABTC) |
| Visa | Required. See Visa Exemptions. |
| Visa Exemptions |
|
| Visa Issuance | Holders of passports issued by Brunei Darussalam can obtain a visa on arrival, for a maximum stay of 59 days. Extension possible. |
| Additional Information | Visitors are required to hold proof of sufficient funds to cover their stay and documents required for their next destination. Multiple extensions of 59 days, (with a maximum of 1 year), available for those listed under visa exemptions. Extension of visas must be settled at Bureau of Immigration in Intramuros, Manila. Fee varies depending on reason and number of days requested for the extension. Length of stays are calculated by starting on the next day after the day of arrival in the Philippines |
| Minors | Foreign minors, aged up to/incl. 14 years, not residing in the Philippines and traveling without parents require a Waiver of Exclusion Ground (WEG), obtained from consular representation prior to departure. Exempt are those meeting parents in the Philippines, who must be at the airport to meet the minor; dual nationals holding a Philippine passport, which must be presented and the holder is admitted as a national of the Philippines; previously recognized as a Philippine national holding a Philippine Identification Certificate; or unmarried minors with Philippine ancestry, accompanied by a grandparent, guardian or relative who must be able to provide proof of the minor’s ancestry. Foreign minors traveling accompanied by parents whose surname is not the same as the surname of the minor should carry proof of their relationship. |
For further information, please visit the IATA Travel Centre website.
Singapore
| Passport | Required |
| Passport Exemptions | Holders of temporary or emergency passports |
| Document Validity | Passports and/or passort replacing documents must be valid for at least 6 months from date of arrival |
| Minors | Passport not required for children up to/including 15 years of age provided travelling with a parent or legal guardian, and being registered in the passport or passport replacing document of the companion |
| Warning | Passport number and nationality must match those stated on the APEC Business Travel Card (ABTC). Nationals of Brunei Darussalam who have visited Guinea, Liberia, Nigeria or Sierra Leone within the last 28 days are subject to screening and healt checks. Passengers may be quarantined for further assessment. |
| Visa | Required. See Visa Exemptions. |
| Visa Exemptions |
|
| Additional Information |
|
| Warning | Visitors not holding return/onward tickets could be refused entry. |
For further information, please visit the IATA Travel Centre website.
Thailand
| Passport | Required |
| Passport Exemptions | Holders of temporary or emergency passports |
| Document Validity | Passports and/or passort replacing documents must be valid for at least 6 months from date of arrival Passports issued to nationals of Brunei Darussalam must be valid for the period of intended stay. |
| Warning | Passport number and nationality must match those stated on the APEC Business Travel Card (ABTC). |
| Visa | Required. See Visa Exemptions. |
| Visa Exemptions | A maximum stay of 30 days:
|
| Additional Information | Nationals of Brunei Darussalam are granted a stay of maximum three (3) months within any six (6) months period.
Visitors who are visa exempted are required to hold documents for their next destination. Visitors over 12 years of age are required to hold sufficient funds to cover their stay (at least THB 10,000.- per person or THB 20,000.- per family). Proof of funds includes Letters of Credit, vouchers, MCO’s or well-known credit cards, which are honoured in Thailand. Exempt are: holders of a re-entry visa. |
| Warning | Visitors who are visa exempted but do not holding return/onward tickets could be refused entry. |
For further information, please visit the IATA Travel Centre website.
United Kingdom
| Passport | Required |
| Passport Exemptions | Holders of temporary or emergency passports |
| Document Validity | Passports and/or passport replacing documents must be valid for the period of intended stay. |
| Additional Information | Flights between the United Kingdom and the Channel Islands, Ireland (Rep.) and Isle of Man are treated as domestic flights, therefore are not subject to UK Immigration control |
| Minors | When their names are registered in the passport of (one of) their parents or guardians, the (transit) visa – if required – must indicate that it is also valid for the child(ren) travelling on that passport. Children are not allowed to travel on a passport in which they are registered if they are not accompanied by the holder(s) of that passport. |
| Visa | Required. See Visa Exemptions. |
| Visa Exemptions | A maximum stay of six (6) months for nationals of Australia, Brunei Darussalam, Singapore. |
| Additional Information | For visitors who are visa exempt up to a maximum stay of six (6) months, the period of stay will be determined by the Immigration Officer on arrival. |
For further information, please visit the IATA Travel Centre website.
Vietnam
| Passport | Required |
| Passport Exemptions | Holders of International Certificate of Identity issued by Brunei Darussalam |
| Document Validity | Passports and/or passport replacing documents must be valid for at least 30 days beyond the period of intended stay. When holding a visa for entry into Vietnam, passports must be valid at least one (1) month after the expiry date of the visa. |
| Minors | Minors arriving or departing from Vietnam who are 13 years old or younger must travel accompanied by a parent or legal guardian. |
| Warning | Passport number and nationality must match those stated on the APEC Business Travel Card (ABTC). |
| Visa | Required. See Visa Exemptions. |
| Visa Exemptions | A maximum stay of 14 days for nationals of Brunei Darussalam.
|
| Visa Issuance | Holders of a pre-approval letter issued only in Ha Noi, Viet Nam by the Vietnamese Immigration (Ministry of Public Security) or the Consular Department (Ministry of Foreign Affairs), can obtain a visa on arrival for a max. stay of 1 or 3 months at Hanoi (HAN), Ho Chi Minh City (SGN) or Da Nang (DAD). Fee: USD 45.- for a single-entry 1 or 3 months visa; USD 65.- for a multiple-entry 1 month visa; or USD 95.- for a multiple-entry 3 months visa. |
| Additional Information | Visitors are required to hold proof of sufficient funds to cover their stay and documents required for their next destination.
Extension of stay possible for an additional 90 days, for holders of a “Certificate of Visa Exemption”. |
| Warning | Visitors not holding return/onward ticket could be refused entry. |
For further information, please visit the IATA Travel Centre website.
Saudi Arabia Customs Regulations
Should you wish to travel to Saudi Arabia with cash, transferrable monetary instruments, or precious metals with a total value exceeding SR60,000 (approximately USD16,000), make sure to declare it to the Saudi Arabian customs to avoid further hassle and penalties.
Singapore Customs Regulations
United Kingdom Customs Regulation
If you are travelling to the land of the Great Britain, it would be wise to avoid bringing any food items with you. UK law prohibits passengers from bringing meat and dairy products from countries outside Europe, as well as fish, shellfish, eggs, honey, and certain plants and vegetables.
These strict controls on food imports are put in place to protect the livestock and agriculture of Great Brittain from possible foreign pests and diseases. For more details, please visit their official website here.