COVID-19 Related Questions
1. Where can I check the latest travel advice?
2. How do I check the status of my flight?
You may find our latest operating schedule here.
3. I'm Bruneian or a Permanent Resident in Brunei. Can I leave Brunei?
In-line with Brunei government regulation, you are not permitted to leave Brunei without explicit approval from the Prime Minister’s Office (PMO) except in certain circumstances such as undergoing medical care, attending court hearings, or resuming study abroad. Kindly refer to the exit requirements for citizens and residents of Brunei.
4. I am Bruneian or a Permanent Resident of Brunei returning home to Brunei. What do I need to do?
Kindly refer to the entry requirements for citizens and residents of Brunei.
5. Is the Business Class and Sky Lounge available at this time?
The RB Business Class Lounge at Brunei International Airport is now open on a trial basis for BI421 on Tuesday (Singapore), BI873 on Wednesday and Friday (Kuala Lumpur) and BI423 on Thursday (Singapore) 3 hours before scheduled departure for both business class and walk in* guests.
Ala-carte dining will be provided (no buffet) and all Brunei Ministry of Health protocols will be followed. The Sky Lounge will remain closed during this period.
*Charges apply
6. I have purchased a travel insurance, what will be covered if I am still travelling?
Single Trip Policies (for departures from Brunei, Malaysia and Singapore)
Policies issued 20 Mar 2020 and after: These will not cover any claims arising from the COVID-19 pandemic inclusive of medical expenses & medical assistance cases based on the terms and conditions of the Policy Wording.
Policies issued from 22 Jan 2020 to 19 Mar 2020: These will provide coverage such as overseas medical benefits or emergency medical assistance in relation to the COVID-19 situation based on the terms and conditions of the Policy Wording and the benefits claimed. However, trip cancellations, including travel delays and luggage delays to any countries will not be covered.
Policies issued 21 Jan 2020 and before: These will provide coverage based on the terms and conditions of the Policy Wording and the benefits claimed.
IMPORTANT: Given the rapid rise in travel bans, please first ensure that no travel ban is in place during your dates of travel PRIOR TO purchasing a travel insurance policy. Policies purchased while a known travel ban is in place will have extremely limited insurance coverage, and we highly recommend NOT to purchase travel insurance policies when such conditions exist.
For complete details on coverage terms, please refer below for: