Instructions of applying refund for a non-boarding tickets
Tickets are valid for one year from the date of issuance, and refunds are due within the validity period of the ticket.
When applying for a refund (including non-boarding tickets), refunds are available after deducting refund penalties and fees according to the ticket fare rules. For other details, please check the rules of the ticket you purchased.
Please note that online check-in is now available for selected flights. During this time, print-at-home boarding passes are temporarily unavailable. Kindly proceed to check-in counters for entry/exit approval verification and boarding pass collection. Check-in counters at the airport open three (3) hours prior to scheduled departure.
Designed and furnished with comfort and convenience in mind, RB’s Sky Lounge at Brunei International Airport invites you to relax and unwind before your journey
Please be informed transit at Brunei International Airport is currently not permitted. Guests are advised not to make bookings through a multiple city search that require a transit. Guests will not be permitted to board if travel restriction criteria and government approvals are not met. For further information please click here.
Requests for a full refund into a RB credit voucher or rebooking to a new travel date is applicable for all existing or new flights booked for travel until 31 October 2022. This only applies to guests on affected flights. Please contact your nearest RB Customer Service Centre for assistance.
Please note that during this time, print-at-home boarding passes are only available for certain flight departures. Kindly proceed to check-in counters for entry/exit approval verification and boarding pass collection. Check-in counters at the airport open three (3) hours prior to scheduled departure. It is our guests' responsibility to ensure they meet the strict travel criteria and have all appropriate approvals and documentations to enter/depart any country. Without these, RB is not permitted to allow guests to travel inline with international air transport regulations. Visit our Travel Advisory page for more information.