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RB Customer Service Centre’s Call line is currently receiving a large influx of calls and emails resulting to delayed responses from the team.

We advise that guests who purchased tickets via travel agents to contact their respective travel agents directly and for urgent matters, you may visit our Customer Service Centre at RB Plaza in Bandar Seri Begawan.

We apologise for any inconveniences caused and we appreciate your patience and understanding.

Need to get in contact with us?

Details:	GSA – Passenger
Address:	Holiday Tours & Travel Pte Ltd 541 Orchard Road, Liat Towers, #15-01 Singapore 238881
Business Hours:	Monday – Friday: 0900hrs to 1800hrs
Telephone:	+65 6238 2833
Email:	[email protected]
	Cargo
Address:	Globe Air Cargo 60 Airport Boulevard, #047-008 Changi Airport Terminal 2 Singapore 819643
Telephone:	+65 65465885 +65 65461711
Fax:	(65) 65465335
Email:	[email protected] [email protected]

	Head Office
Address:	Royal Brunei Airlines Sdn Bhd PO Box 737 Bandar Seri Begawan BS 8671 Brunei Darussalam
Telephone:	+673 2212222
Fax:	+673 2233091

Send your enquiry to us with our online form

If you would like to send feedback or an enquiry you can do so via our online form. Queries will be sent to the specific department to help you directly.

Enquiry Form

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Need to get in contact with us?

Send your enquiry to us with our online form