Travel Insurance FAQs

Important:

Which company offers the Travel Insurance?

Travel Insurance is underwritten by Tokio Marine Insurance Singapore Ltd (Brunei branch) with services provided by Chubb Insurance Singapore Limited.

In which way is insurance provided?

Travel Insurance can be purchased via the website www.flyroyalbrunei.com of Royal Brunei Airlines for itineraries originating from Brunei. Insurance confirmation email will be sent to you by email immediately after completing payment.

What benefits are provided to me when I buy the Travel Insurance?

The Travel Insurance offers cover for COVID-19, Personal Accident, Medical, Travel Inconveniences, Emergency Assistance etc.

For more details and complete information, please refer to the Insurance Rules and Travel Insurance Benefit Summary on Royal Brunei Airlines website.

Can I buy the Travel Insurance if I am not departing from Brunei?

No, Travel Insurance is applicable to travellers departing from Brunei only.

Is there an age limit for Travel Insurance?

Travel Insurance covers travellers of minimum 8 days old. There is no maximum age limit.

Can I buy Travel Insurance if I'm travelling for more than 180 days?

Travel Insurance will not be provided for round trip itineraries exceeding 180 days.

My flight has changed, what do I need to do to change my insurance policy?

Please contact Chubb to change the corresponding insurance policy by emailing to [email protected] or by phone:

Tel: +65 63988776

Operating Hours: 9:00am – 5:00pm (Mondays to Fridays, excluding SG public holidays)

Where can I find information about the terms and conditions of the Travel Insurance?

You can find information about Travel Insurance terms and conditions on the Travel Insurance page on Royal Brunei Airlines website https://www.flyroyalbrunei.com/brunei/en/information/travel-insurance/

When is my Travel Insurance policy effective?

Travel Insurance shall commence on the start date indicated on the Certificate of Insurance.

Coverage for the Travel Cancellation benefit is effective upon the issuance of the Certificate of Insurance or within 30 days prior to the scheduled departure date, whichever is later.

When is my Travel Insurance policy expire?

For One-Way Journey, insurance will terminate upon your arrival at the airport at destination or upon the expiry of the Period of Insurance, whichever is earlier.

For Return Journey, insurance will terminate upon your arrival back in Brunei after clearing the immigration or upon the expiry of the Period of Insurance, whichever is earlier.

Coverage for Journey Cancellation benefits will expire on the scheduled departure date.

Does Travel Insurance cover extreme sports and similar activities?

There is no coverage for extreme sports, competitive or professional sports.

It does not mean usual tourist activities that are accessible to the general public without restriction (other than height or general health or fitness warnings).

Does the Travel Insurance meet the minimum COVID-19 medical expenses requirement of the respective destinations under the Vaccinated Travel Lanes (VTL)?

The Travel Insurance covers up to S$150,000 for adults below 70 years old (up to S$75,000 for children and adults of 70 years & above) for Overseas Medical Expenses due to COVID-19, which meets the requirement of most destinations.

If I need to cancel my trip due to closure of border, as announced by the overseas government, can I make a claim?

No, cancellation due to changes in regulations or orders by the overseas government and/or authorities is not covered.

What should I do if I do not receive the policy confirmation email?

Please contact Chubb for the policy confirmation email by emailing to [email protected] or by phone:

Tel: +65 63988776

Operating Hours: 9:00am – 5:00pm (Mondays to Fridays, excluding SG public holidays)

What should I do if there is a typo error in my name?

Please contact Chubb for the update of name by emailing to [email protected] or by phone:

Tel: +65 63988776

Operating Hours: 9:00am – 5:00pm (Mondays to Fridays, excluding SG public holidays)

I have purchased insurance on the website but my trip is cancelled. Can I get a refund of the premium?

Please contact Chubb before the departure date of the journey to request cancellation of insurance policy. Chubb will refund the premium in full within 3 weeks from the date of cancellation request.

I have completed only part of the journey, can I get a refund on my insurance premium?

If the journey has commenced, the premium will not be refunded under any circumstances.

What should I do if I get into an accident abroad and need immediate assistance?

For overseas emergency assistance, please call the Chubb Assistance 24-hour hotline +60379520047.

If I receive medical treatment due to an illness during my trip, can I claim for medical expenses, hospital stay and related expenses?

Yes, the policy covers you for the medical expenses incurred overseas and hospital confinement.

Can I make a claim for baggage delay?

Yes, the policy covers for baggage delay of min. 6 consecutive hours. For claim submission, please provide the written confirmation from airline specifying reason and the number of hours of baggage delay and acknowledgement receipt of baggage received.

How do I make a claim?

Customers to download the Claim Form from https://edocs.chubbtravelinsurance.com/app/documents/alias/BNRBA_CLM/download

Completed Claim Form and support documents are to be submitted to [email protected] within 30 days of date of loss

For claims enquiries, customers may call Chubb at +65 63988776 or email to [email protected]

Important:

Travel Insurance FAQs