よくあるご質問

Please be informed transit at Brunei International Airport is currently not permitted. Guests are advised not to make bookings through a multiple city search that require a transit. Guests will not be permitted to board if travel restriction criteria and government approvals are not met. For further information please click here.

既に予約されている又は、2022年10月31日までの旅程でご予約をされているフライトで、当該便がキャンセルになった場合に限り、RBクレジットバウチャーへの返金、又は予約の取り直しを承ります。ご予約便がキャンセルになったお客様のみ、こちらの条件にて承ります。詳しくはお近くのRBカスタマーサービスセンターへお問い合わせください。

Please note that during this time, print-at-home boarding passes are temporarily unavailable. Kindly proceed to check-in counters for entry/exit approval verification and boarding pass collection. Check-in counters at the airport open three (3) hours prior to scheduled departure. It is our guests' responsibility to ensure they meet the strict travel criteria and have all appropriate approvals and documentations to enter/depart any country. Without these, RB is not permitted to allow guests to travel inline with international air transport regulations. Visit our dedicated COVID-19 page for more information.