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If you are eligible, you will receive an invitation email as early as 10 days before scheduled departure.
Alternatively, you can check your eligibility at RB Upgrades. Enter your booking reference number (PNR) and last name in the fields provided.

The following bookings are not eligible for RB Upgrades:

• Bookings with an infant under 2 years old
• Group bookings

Note: Please make sure you have your email and contact number in your booking.  You can check or change your contact details from Manage Booking.

RB Upgrades includes:

• Check-in at the Business Class counter
• Priority baggage
• Priority boarding
• Upgraded to Business Class seating onboard
• Business Class food and beverages

RB Upgrades does not include:

• Business Class baggage allowance of 40kgs
• Business Class lounge access
• Online check-in. Please proceed to the Business Class check-in desk at the airport
• Royal Skies mileage accrual will remain as per original flight booking

We advise checking your eligibility at RB Upgrades. Enter your booking reference number (PNR) and last name in the fields provided.

Note: Please make sure you have your email and contact number in your booking.  You can check or change your contact details from Manage Booking.

1. Enter your booking reference number (PNR) and last name in the fields provided.
2. Please make sure you have your email and contact number in your booking.  You can check or change your contact details from Manage Booking.

If prompt still persist, you may contact nearest RB office or email RB.

Yes, Royal Skies redemption tickets are eligible for RB Upgrades.

If you are eligible, RB Upgrades will send you an invitation email.

Alternatively, you can check your eligibility at RB Upgrades and follow the steps below:

• Check Eligibility: Enter your booking reference number (PNR) and last name
• Make an offer: Upgrade to Business Class by submitting an offer at your own price
• Review: Check all information is correct
• Enter your nominated debit/credit card details. Your nominated debit/credit card will only be charged if your offer is successful.
• Submit your offer. You will be notified as early as 96 hours before your flight departure.

You will then receive a confirmation email of your RB Upgrades offer. Kindly keep this email in case you wish to change or modify your offer. You will not be charged unless your offer is successful.

Note: Please make sure you have your email and contact number in your booking.  You can check or change your contact details from Manage Booking.

It is free of charge to submit an offer. You are in control of how much you would like to offer and will not be charged unless your offer is successful.

Each sector has a minimum and maximum offer value.

The offer window closes 10 hours before your flight departure. You will be able to submit or modify your offer before this time.

You will be able to check your eligibility at RB Upgrades. If you are eligible, you may proceed to make an offer 10 hours before your flight departure.

Note: Please make sure you have your email and contact number in your booking.  You can check or change your contact details from Manage Booking.

Yes, the offer will be for all guests in the booking. If only one (1) guest on your booking would like to make an offer, please contact your nearest Royal Brunei Airlines office to split the booking.

Any additional taxes payable will be displayed separately and the total amount will include additional taxes.

Payment methods accepted are credit and debit card which include Visa, MasterCard and AMEX.

Your nominated debit/credit card will only be charged after your offer is made successful. It will not be charged if your offer is unsuccessful.

No, you will not be upgraded once you complete online check-in for your original booking.

You can check your eligibility at RB Upgrades. If you are eligible, you may proceed to make an offer before the offer window closes 10 hours before your flight departure.

To cancel/change your offer, please go to the confirmation/acknowledgement email and click the modify/cancel link on the sector you wish to cancel. You will not be able to cancel/change your offer if:

• You have received a congratulatory email stating that you have been upgraded to Business Class; and
• The offer window of 10 hours before scheduled departure has closed.

Yes, you can change the amount by clicking on the change/modify button in your confirmation/acknowledgement email if:

• You have not received a congratulatory email stating that you have been upgraded to Business Class; and
• The offer window of 10 hours before scheduled departure has not closed

No, RB Upgrades are non-transferable. Please take note that after a successful offer, your nominated credit/debit card has already been charged.

You must cancel your initial offer and submit a new offer for the changed flight. Please ensure that you cancel the initial offer 96 hours before your flight scheduled departure. Note that your nominated debit/credit card will be charged if your offer is successful.

Yes, as long as the offer window of 10 hours before flight departure is not yet closed.

You will only receive Royal Skies miles based on the original Economy Class seat purchased.

You will receive an email notification as early as 96 hours or at the latest 6 hours before your flight scheduled departure if your offer is successful.

Royal Brunei Airlines will re-accommodate your upgrade to the next eligible flight. If you are not re-accommodated, you will be fully refunded excluding bank charges.
Requests for refunds can be sent to [email protected], attached with a scanned copy of the following:

• Boarding pass of flight offered
• Confirmation/acknowledgement email

The offer amount will be refunded into your nominated credit/debit card in the currency it was charged. This does not include bank charges.

Your offer amount will be forfeited. Please note that once an offer is successful, your nominated credit/debit card will already be charged.

No, the amount paid for Preferred Seat will be forfeited.

You can check the status of your offer by entering your details at RB Upgrades or from the link in the confirmation/acknowledgement email.