Manage Booking FAQs

For all Royal Brunei bookings, Manage My Booking allows you to:

View Your Booking

• View details of your travel itinerary
• View your special meal requests
• View your traveler information

Manage My Booking only allows online bookings made through www.flyroyalbrunei.com to:

Modify Your Booking

• Itinerary changes – flight date/time and upgrade fare type.
• Make meal requests from a list of available special dietary meals.
• Purchase Sky Lounge Access at Brunei International Airport
• Reserve your seat(s) and pre-purchase extra baggage allowance.
• Add or modify your Royal Skies number to ensure receipt of miles.
• Update email address and phone numbers.
• Purchase travel insurance

To access Manage My Booking on:

1. Desktop – enter your Booking Reference and Last Name into the relevant fields on Manage Booking page.
2. RB Travel App – Select “My Trips” in the bottom navigation, then “Add Trip”. Enter your Booking Reference and Last Name into the relevant fields.

You are unable to modify bookings with Manage My Booking for:

• Flights that have been booked through a travel agent or Royal Brunei Offices. Only flights that are booked online through www.flyroyalbrunei.com can be managed at the moment.
• Flights booked with Royal Skies award redemption.
• Group booking
• Flights with less than 4 hours before scheduled departure.
• Flights already checked-in.
• Flights that have been deemed No Show.
• Flights that passengers had been offloaded.
• Flights which have been cancelled.
• Flights that have been purchased with a Promo Code.
• Flights with multi-destinations.

If your changes cannot be made online, please contact your nearest Royal Brunei Office.

You can make the following types of changes:

Flight details changes:

• Dates / Times
• Fare Type Upgrade
• Meal requests
• Reserve your seat(s)
• Pre-purchase extra baggage allowance

Booking details changes:

• Edit contact details
• Update Frequent Flyer Information

If you need to make other changes, please contact your nearest Royal Brunei Office. If you have booked through a travel agent, we recommend you contact your agent to make any changes.

There may be fees associated with making changes to your booking depending on the fare conditions of your ticket.

You cannot make the following types of changes:

• Origin and destination (including break of journey)
• Guest(s) travel documents details (such as, passport number, nationality and date of birth)
• Guest(s) name

If you need to make these changes*, please contact your nearest Royal Brunei Office. If you have booked through a travel agent, we recommend you contact your travel agent to make any changes.

*Admin fees apply for changes made via our Royal Brunei Office.

Itinerary changes can be made with Manage My Booking only for online bookings made through www.flyRB.com.

If your fare rules permit the change, simply retrieve your booking via Manage My Booking by entering your Booking Reference and Last Name.

• For date changes, go to ‘Under Your Flights’, click on ‘Change Flights’ to modify your bookings.
• To book services, go to ‘Services’, click on ‘Modify’ to add your special meal request, preferred seat and/or pre-purchase extra baggage allowance.

If you are unable to find the Change Flights button, please contact your nearest Royal Brunei Office to make the necessary changes.

This could be due to the following reasons:

Your flight(s) was booked through a travel agent or Royal Brunei Offices. Only flights that are booked online through www.flyroyalbrunei.com can be managed at the moment.

• Your flight(s) was booked with Royal Skies award redemption.
• Your flight is less than 4 hours before scheduled departure.
• You have already checked-in your flight(s).
• Your flight(s) that have been deemed No Show.
• Flights that passengers had been offloaded.
• Your flight(s) which have been cancelled.
• Your flight was purchased with a Promo Code.

You can make changes to your booking for an unlimited number of times. However, change fees and any fare difference may apply as per the condition of your ticket fare rules.

No, any changes you make online will apply to all passengers in the booking. If you want to make changes for only one passenger, please contact your nearest Royal Brunei Office. Fees may apply.

No. To make changes to Royal Skies booking, please contact your nearest Royal Brunei Office.

Currently changing flight booking online only supports electronic tickets booked through www.flyroyalbrunei.com. Please contact your travel agent or your nearest Royal Brunei Office for assistance.

This could be due to either one of the following reasons:

• Your booking was not made via www.flyroyalbrunei.com.
• Your booking was a Royal Skies Award Redemption.
• Your booking was made through a travel agent or Royal Brunei Offices.

Your special meal requests are unaffected as long as there is a green confirmation tick with your meal selection under Special Meal Requests.

Please contact your nearest Royal Brunei Office if special meal requests are not confirmed after you made the schedule change. Special meal requests must be made at least 24 hours before scheduled departure.

If you have cancelled your booking, fee paid for chargeable seat(s) will be refunded. Please note that cancellations fees apply.
Fees paid are non-refundable and non-transferable.
If you made dates changes to your booking, the fee paid for chargeable seat is non-refundable and forfeited.

Cancellations cannot be done online via Manage My Booking. Please contact your nearest Royal Brunei Office to cancel your booking. Fees may apply.

Yes, you can.

Special requests must be made at least 24 hours before scheduled departure.

Please note that special meal requests is unavailable for flights between Brunei and Kota Kinabalu.

To view or change your meal request, kindly follow the steps below:

• Enter your Booking Reference and Last Name under Manage My Booking.
• Under Special Meal Requests, click on Modify and select your preferred meal at least 72 hours before scheduled departure.

Please contact Chubb to change the corresponding insurance policy by:

Emailing to: [email protected]
By phone: +65 63988776
Operating Hours: 9:00am – 5:00pm (Mondays to Fridays, excluding SG
public holidays)

Yes, you can do so through Manage My Booking or by contacting your nearest Royal Brunei Airlines office.

No. We advise that you contact your travel agent to arrange for changes to your itinerary. Fees may apply.

No. We advise that you contact your travel agent to arrange for cancellations to your booking. Fees may apply.

No. Please contact your nearest Royal Brunei Airlines office if the itinerary was purchased online or through any of our offices. For tickets purchased from travel agents, please contact your preferred travel agent.

Please contact your nearest Royal Brunei Airlines office to request for a refund. Fees may apply.