Where is the Plaza Premium Lounge located?
| City | Lounge Location |
|---|---|
| Hong Kong | Level 6, Departures Level, Terminal 1, Hong Kong International Airport (Near Gate 1) |
| Hong Kong | Level 6, Departures Level, Terminal 1, Hong Kong International Airport (Near Gate 35) |
| Hong Kong | Level 6, Departures Level, Terminal 1, Hong Kong International Airport (Near Gate 60) |
| Jakarta | International Departure, Terminal 3, Level 2 (Near Gate 6), Soekarno-Hatta International Airport, Jakarta |
| Jeddah | Near Gate 39, Terminal 1, International Departures, King Abdul Aziz Airport |
| Kuala Lumpur | International Departure Terminal 1, Level 2 (near Gate G) Kuala Lumpur International Airport |
| London | Level 2, Terminal 4 Departures, London Heathrow Airport (Between Gate 1a and 1b) |
| Melbourne | International Departures, Terminal 2, Melbourne Airport (near Gate 9) |
| Taipei | 4/F, Terminal 1, International Departure Hall, Taiwan Taoyuan International Airport (Zone C and D) |
What are the lounge’s operational hours?
| City | Operational hours |
|---|---|
| Hong Kong | Near Gate 1: 0600-0100 daily |
| Hong Kong | Near Gate 35: 24 hours daily |
| Hong Kong | Near Gate 60: 0600-0100 daily |
| Jakarta | 24 hours daily |
| Jeddah | 24 hours daily |
| Kuala Lumpur | 24 hours daily |
| London | 0500-2200 daily |
| Melbourne | 0830-2330 daily |
| Taipei | Zone C: 0700-1500 daily Zone D: 24 hours daily |
How do I access Plaza Premium Lounge?
Travellers who have purchased Plaza Premium Lounge must show their Plaza Premium Lounge voucher before entering the lounge. You will not be allowed entry to the lounge without the voucher.
How long can I stay in the lounge?
Passengers can stay at the lounge for a maximum of three (3) hours.
What facilities are available at Plaza Premium Lounge?
Lounge seating area, food & beverage, Wi-Fi, Internet workstation, international newspapers and magazines, international TV channels, Flight Information Display System and shower.
Please note that the lounge facilities vary by locations.
Who is eligible to purchase Plaza Premium Lounge?
Plaza Premium Lounge is offered to Economy Class passengers travelling to/from Hong Kong,
Jeddah, Jakarta, Kuala Lumpur, London, Melbourne and Taipei.
How do I purchase access to Plaza Premium Lounge?
You can purchase the access to Plaza Premium Lounge when purchasing your ticket through www.flyRB.com and up to 4 hours before departure through Manage My Booking.
If I purchase my ticket through a travel agent, will I be able to purchase Plaza Premium Lounge?
You can purchase Plaza Premium Lounge up to 4 hours before departure through Manage My Booking.
I have purchased Plaza Premium Lounge but I have now changed my mind. Can I cancel and get a refund?
Plaza Premium Lounge is non-refundable and non-transferable to another person.
I have changed my flight itinerary, can I still use the same voucher?
Yes, you will need to use the new voucher attached to your new Electronic Ticket Receipt.
Where can I find my Plaza Premium Lounge voucher?
Your voucher is attached together with your Electronic Ticket Receipt under “Plaza Premium Lounge”.
What do I do if I do not receive the Plaza Premium Lounge voucher?
Please contact RB Brunei Customer Service Centre or email at [email protected] or WhatsApp at +673 8383111.