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RB Customer Service Centre’s Call line is currently receiving a large influx of calls and emails resulting to delayed responses from the team.

We advise that guests who purchased tickets via travel agents to contact their respective travel agents directly and for urgent matters, you may visit our Customer Service Centre at RB Plaza in Bandar Seri Begawan.

We apologise for any inconveniences caused and we appreciate your patience and understanding.

Need to get in contact with us?

Details:	GSA – Passenger
Address:	World Compass Co. Ltd 7F, Sakura Tower, 3-2 Sakuragaokacho, Shibuya-ku, Tokyo, 150-0031, Japan
Business Hours	Monday to Friday: 9:30am to 12:00pm, 1:00pm to 5:30pm Saturday, Sunday & Public Holiday: Closed
Telephone:	+81 (0) 3-6455- 0754 (travel agent for RB) /050-5482-5567 (Passenger for RB)
Fax:	+81 3 6455 0196
Email:	Res/Tktg : [email protected] Sales : [email protected]
Details:	Cargo
Address:	Air Logistics Japan K.K. Tokyo Office; 3F Koura Daiichi Bldg, 1-1-6 Nihonbashi Kayabacho Chuo-Ku, Tokyo 103-0025 Japan
Telephone:	+813 5645 7820
Email:	[email protected]

	Head Office
Address:	Royal Brunei Airlines Sdn Bhd PO Box 737 Bandar Seri Begawan BS 8671 Brunei Darussalam
Telephone:	+673 2212222 (Call Centre)
Fax:	+673 2233091

Send your enquiry to us with our online form

If you would like to send feedback or an enquiry you can do so via our online form. Queries will be sent to the specific department to help you directly.

Enquiry Form

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Need to get in contact with us?

Send your enquiry to us with our online form