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RB Customer Service Centre’s Call line is currently receiving a large influx of calls and emails resulting to delayed responses from the team.

We advise that guests who purchased tickets via travel agents to contact their respective travel agents directly and for urgent matters, you may visit our Customer Service Centre at RB Plaza in Bandar Seri Begawan.

We apologise for any inconveniences caused and we appreciate your patience and understanding.

Need to get in contact with us?

Details:	GSA – Passenger (Jakarta)
Address:	Mayapada Tower 1, 7^th floor # 06.E Jalan Jenderal Sudirman Kavling 28, Jakarta 12920, Indonesia.
Telephone:	+62-21 521 1884
Business hours:	Monday – Friday: 0830hrs – 1700hrs Saturday: 0930hrs – 1200hrs Sunday & Public Holiday: Closed
Email:	[email protected]
	GSA – Passenger (Surabaya)
Address:	Sinar Mas Land Plaza, 6th Floor, Suite 606 Jl. Pemuda No. 60-70, Surabaya 60271
Telephone:	+62-31 9925 1122
Business hours:	Monday – Friday: 0830hrs – 1700hrs Saturday: 0930hrs – 1200hrs Sunday & Public Holiday: Closed
Email:	[email protected]
	GSA – Cargo
Address:	PT. DEKS AIR INDONESIA Management Building, 4Th Floor, Room #4 Terminal 3, Soekarno-Hatta International Airport Tangerang, Banten,Indonesia
Telephone:	+62215211884
Email:	[email protected]

	Head Office
Address:	Royal Brunei Airlines Sdn Bhd PO Box 737 Bandar Seri Begawan BS 8671 Brunei Darussalam
Telephone:	+673 2212222
Fax:	+673 2233091

Send your enquiry to us with our online form

If you would like to send feedback or an enquiry you can do so via our online form. Queries will be sent to the specific department to help you directly.

Enquiry Form

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Need to get in contact with us?

Send your enquiry to us with our online form